Frequently Asked Questions
You may be running into one of two issues:
A. In the event that the USB drivers are not automatically downloaded when the TITAN Controller is first connected, please visit our "Downloads" page to download the USB drivers. See our USB Communication Tutorial video to learn how to download the USB drivers manually.
If the TITAN Controller is still not able to communicate, the USB driver may need to be manually pointed to the correct file location.
The following steps can be used for a Windows system:
- 1. Connect the USB device to the computer and verify that the device is powered.
2. Open the Window Device Manager.
3. Find the USB device. It may be in a drop down menu for "Unknown Devices" or it may be the in the "Universal Serial Bus Controller" section with a warning.
4. Right click the USB device and select "Update Driver Software".
5. Select "Browse my computer for driver software".
6. Go to the following file locations for both drivers:
- C:\Users\Public\Documents\TITAN-SVX-V3\CP210x VCP Driver
- C:\Users\Public\Documents\TITAN-SVX-V3\FTDI VCP Driver
B. The TITAN motor controller automatically assigns a COM port from any number between 1 and 99. Though not very likely, if all COM ports have been used, the TITAN controller will not be able to communicate with the TITAN Software.
To resolve this issue, go to "Device Manager", click "View" on the top bar, and click "Show Hidden Devices".
Select the drop down for "Ports(COM&LPY)".
Delete the previously used Silicon Labs COM ports.
Power Cycle the TITAN Controller.
A new COM port between 1-99 should be assigned and you should be able to communicate with the TITAN Software.
For initial setup please review the Ethernet Communication Setup Tutorial Video.
One common mistake is not downloading the new Ethernet IP address after Auto setting it. Make sure to download, then store it to the flash and power cylce to apply the new settings.
Go to the downloads page on our website.
Download the TITAN Firmware Upgrade Procedure Manual.
Follow the steps on the manual and you will be able to upgrade the firmware.
Refer to the TITAN Firmware Upgrade Tutorial video for more information.
When upgrading the TITAN Firmware, an error could occur due to one of the following reasons.
1. If an external PLC or hardware requiring a COM port is connected, the TITAN Firmware Upgrade Software will get confused about which COM port it should use for the firmware upgrade.
This will either delay or freeze the firmware upgrade process. Close all programs and disconnect all devices attached to the TITAN controller or the PC to successfully upgrade the firmware.
2. If the TITAN controller units run into an error state during the firmware upgrade process the LED will start blinking.
If the LED blinks once every second, close the TITAN Software, reboot it and then perform the firmware upgrade once again. It will perform the firmware upgrade in a raw state and successfully upgrade the firmware.
If the LED blinks 4-5 times every second, power cycle the TITAN Controller. When the LED starts to blink once every second, follow the same step as above.
The Firmware Upgrade error fix is supported on TITAN Software Version 6.32A or above.
Purchase directly through the online store, request a quote, or contact your distributor.
Find the "Request a Quote" button on the product page and fill out the form, or simply contact us regarding your inquiry by visiting our contact page.