Frequently Asked Questions

You may be running into one of two issues:

A. In the event that the USB drivers are not automatically downloaded when the TITAN Controller is first connected, please visit our "Downloads" page to download the USB drivers. See our USB Communication Tutorial video to learn how to download the USB drivers manually.

If the TITAN Controller is still not able to communicate, the USB driver may need to be manually pointed to the correct file location.

The following steps can be used for a Windows system:

1. Connect the USB device to the computer and verify that the device is powered.

2. Open the Window Device Manager.

3. Find the USB device. It may be in a drop down menu for "Unknown Devices" or it may be the in the "Universal Serial Bus Controller" section with a warning.

4. Right click the USB device and select "Update Driver Software".

5. Select "Browse my computer for driver software".

6. Go to the following file locations for both drivers:
C:\Users\Public\Documents\TITAN-SVX-V3\CP210x VCP Driver
C:\Users\Public\Documents\TITAN-SVX-V3\FTDI VCP Driver

B. The TITAN motor controller automatically assigns a COM port from any number between 1 and 99. Though not very likely, if all COM ports have been used, the TITAN controller will not be able to communicate with the TITAN Software.

To resolve this issue, go to "Device Manager", click "View" on the top bar, and click "Show Hidden Devices".
Select the drop down for "Ports(COM&LPY)".
Delete the previously used Silicon Labs COM ports.
Power Cycle the TITAN Controller.

A new COM port between 1-99 should be assigned and you should be able to communicate with the TITAN Software.

For initial setup please review the Ethernet Communication Setup Tutorial Video.

One common mistake is not downloading the new Ethernet IP address after Auto setting it. Make sure to download, then store it to the flash and power cylce to apply the new settings.